Shipping

Pre-order Items 

Pre-order items will ship on the indicated dates.
If your order contains both in-stock and pre-order items, we will ship all items together once the pre-order item(s) are ready.

If you need in-stock items shipped first, please place separate orders (or contact us before fulfillment to check if split shipment is available).

Processing time

Order processing time is 1–3 business days before shipment. Processing time is separate from the transit time listed below.

There may be occasional delays during the holiday season. We appreciate your understanding and patience.

If you have any special requests (e.g., a preferred delivery date), please leave a note at checkout or email us. We will do our best to accommodate requests, but delivery dates cannot be guaranteed.

Once your order ships, you will receive a shipping confirmation email with tracking details. Tracking may take 1–2 business days to update after dispatch.

If you do not receive a tracking email, please contact customerservice@visualmood.com

Estimated Shipping Time

Canada

  • PUROLATOR / FEDEX / UPS: 1–3 business days estimated
  • Standard Shipping: 3–7 business days estimated
  • Free Shipping: 5–10 business days estimated

United States

  • DHL / UPS / FEDEX: 1–5 business days estimated
  • Standard Shipping: 3–10 business days estimated
  • Free Shipping: 10–21 business days estimated
  • Remote and non-continental locations (including Hawaii, Alaska, U.S. territories, islands, and rural areas) may require an additional 2–5 business days beyond the estimated timeframe.

Other Countries

  • DHL / UPS / FEDEX: 3–5 business days estimated (duties may occur)
  • Standard Shipping: 10–21 business days estimated (duties may occur)

Delivery Disclaimer

Please note that all delivery timeframes are estimates only and not guaranteed.
Delays may occur due to carrier routing, remote delivery locations, weather conditions, customs inspections, or high shipping volumes.
Once an order has been shipped, we have limited control over carrier transit times.

 

Undeliverable or Refused Packages

If a shipment is returned to us as undeliverable or refused due to carrier delay not caused by the customer, we will offer either:
(1) a reshipment (subject to availability), or
(2) a full refund including the original shipping fee, once the item is returned and inspected.

If a package is refused or returned due to incorrect address, failed delivery attempts, or customer refusal without carrier delay, original shipping fees are non-refundable.

 

Import customs and taxes

Buyers are responsible for any import duties, customs, and taxes that may apply. These will be due at the point of, or after delivery.

We do not have control over duties, customs, or taxes levied by the destination country. Please contact your local customs office for more information.