SHIPPING

Processing time

    

The processing time will be 1-3 business days.
If you have any special request, please leave us a note when you check out. 
We will send an email with tracking number once your order is shipped. The tracking information will be updated after 24 hours after we ship your order.
If you do not receive one, please email customerservice@visualmood.com
All orders require a signature on delivery, make sure your supplied address is attended during business hours
We cannot send to PO BOXES, please ensure a street address is supplied

 

   

Estimated shipping time

   

Canada:  1-7 business days
United States:  2-5 business days
Other Countries:  10-15 business days 
There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.
If you need to receive your order quicker, go to our Etsy page, check out the items with Xpresspost.(https://www.etsy.com/ca/shop/VISUALMOODSWIM)

   

  

Import customs and taxes

  

Buyers are responsible for any import duties, customs and taxes it may apply. These will be due at the point of, or after delivery.
Please understand that we do not have any control for any duties, customs and taxes levied by the designated country. The cost varies according to different policies, so please contact your local customs office to get related information.

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