Returns & Exchanges

ONLINE PURCHASES BY CANADA & US CUSTOMERS: RECEIVING EXCHANGE/CREDITS OR REFUND.

We only take returns for refund within 15 days of delivery date.

Please contact us at your earliest convenience if you'd love to request the service. Click Here to submit your request and get a free return label along with the return instructions. 

Refunds will be issued excluding the original shipping cost. Refunds will be processed within 10-14 business days(US customers), 3-5 business days(Canada customers) after package delivery. If you need to exchange the items, please replace a new order with the correct items. If you have any other questions, please contact us for further information. 

For additional information, please email us at customerservice@visualmood.com.

Some area specific emails sometimes has server issues and are not able to receive important information regarding your order. We would like to suggest to use alternative emails such as Gmail or Outlook to ensure a smooth communication response.

  

ONLINE PURCHASES BY INTERNATIONAL CUSTOMERS: STORE CREDITS POLICY

Visual Mood Ltd. only accept store credits on international orders(outside Canada & USA). We do not currently offer returns for refunds on any international orders. Buyers will be responsible for the return cost. Click Here to submit your request.

Store credits will be processed within 10-14 business days after package delivery. For additional information, please email us at customerservice@visualmood.com.

  

THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED

The following criteria must not apply in order for the item to be accepted for return:

- Item/s not in original condition or without the returns card or hygiene seal in place.

- Item/s that have been worn, washed, or altered in any way.

- The care label should only be cut when you are ready to wear your swimsuit. We don’t accept returns/exchanges if the care label is cut.

Unfortunately, we cannot accept any returns that do not meet the above requirements. 

We may issue a partial refund or no refund regarding the condition of a swimsuit. Please carefully deal with the package once it arrives.