RETURNS & EXCHANGES

We gladly accept Returns and Exchanges .

 

ONLINE PURCHASES BY CANADA & US CUSTOMERS: RECEIVING EXCHANGE OR REFUND.
We offer 15-days hassle-free return for your swimsuit! 
Simply email us at customerservice@visualmood.com using the e-mail address used to order the swimsuit to get the exchange/return instructions. 
Refunds will be issued excluding the original shipping and return label cost.

 

ONLINE PURCHASES BY INTERNATIONAL CUSTOMERS: EXCHANGE POLICY
Visual Mood Ltd. only accept exchanges on international orders(outside Canada & USA). We do not currently offer returns on any international orders. 
For additional information, please email us at customerservice@visualmood.com.

 

 *If a customer fails to contact customer care before shipping their items back, Visual Mood Ltd. reserves the right to deny on said package(s). The package will be held with no refund processed.
  

 

The following items cannot be Returned or Exchanged

  

We only ask that the following requirements are met:
- Item/s not in original condition or without returns card and hygiene seal remaining in place.
- Item/s have been worn, washed or altered in any way.
- The care label should only be cut when you are ready to wear your swimsuit. We don’t accept returns/exchanges if the care label is cut.
Unfortunately, we cannot accept any returns that do not meet above requirements. 
We would issue partial refund or no refund regarding swimsuits condition. Please carefully deal with the package.
     

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