RETURNS & EXCHANGES

We gladly accept Returns and Exchanges  

  
We offer 15-days hassle-free return for your swimsuit!
Simply email us at customerservice@visualmood.com using the e-mail address used to order the swimsuit
Please fill up our return card in the package with your order number, name, phone number and your email, as well as the reason for return or exchange.
Buyers are responsible for return/exchange shipping costs. Any international returned package(from outside Canada), please select option - Gift(not returned good), write value as 10 CAD when you fill out the custom form. Buyers will be responsible for any duties or tax caused by incorrect information provided on the package.
Once we received the returned package, you will either receive your new item(for exchanges) or full refund(item price excluding original shipping cost). 
We are not responsible for any lost for the returned package. Please carefully select the shipping method. 

  

  

The following items cannot be Returned or Exchanged


We only ask that the following requirements are met:
- Item/s not in original condition or without returns card and hygiene seal remaining in place.
- Item/s have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements. 
We would issue partial refund or no refund regarding swimsuits condition. Please carefully deal with the package.
     

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